Privacy Policy

Effective Date:  01/01/2026
Business Name: Reskillion Africa Digital Services

Reskillion Africa Digital Services is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

1. Full name

2. Phone number

3. Email address

4. National ID number (when required for government applications)

5. KRA PIN (when required for KRA services)

6. Passport details (when required for travel services)

7. Educational information (for academic services)
   
   

Documents Provided

1. Copies of identification documents

2. Academic documents

3. Business information

4. Application forms

5. Supporting documents for government services
   
   

Payment Information

1. M-Pesa confirmation code

2. Payment amount

3. Date of transaction
   
   

We do not collect or store ATM PINs, mobile PINs, or bank card details.

2. How We Use Your Information

Your information is used strictly for:

1. Processing requested services

2. Submitting applications on official government portals

3. Preparing business plans, proposals, or academic documents

4. Communication regarding your request

5. Record keeping and service tracking
   
   

We do not use your information for marketing without your consent.

3. Confidentiality & Data Protection

We treat all client information as confidential.

We:

1. Do not sell or share your personal information with third parties

2. Restrict access to client data

3. Handle documents with professional discretion

4. Delete sensitive files upon request after service completion
   
   

However, we cannot control the privacy practices of government portals or third-party systems used during application submission.

4. Payment Security

All payments are made via:

M-Pesa Paybill: 542542
Account Number: 972052

We do not store:

1. M-Pesa PINs

2. Bank card numbers

3. Financial passwords
   
   

Payment confirmations are used strictly to verify transactions.

5. Third-Party Platforms

Some services require submission through official third-party platforms such as:

1. eCitizen

2. KRA iTax

3. HELB Portal

4. NTSA TIMS

5. Public Service Commission Portal

6. County Government Portals
   
   

We are not affiliated with the Government of Kenya or any government agency. Once data is submitted to official portals, their privacy policies apply.

6. Data Retention

We retain client information only for as long as necessary to:

1. Complete the requested service

2. Maintain transaction records

3. Resolve disputes

4. Clients may request deletion of their documents after service delivery.

7. Client Rights

You have the right to:

1. Request access to your information

2. Request correction of inaccurate data

3. Request deletion of your documents

4. Withdraw consent where applicable
   
   

To make such requests, contact us via the details below.

8. Cookies & Website Data

Our website may collect limited technical data such as:

1. Browser type

2. Device type

3. General location (for analytics purposes)
   
   

This data is used to improve user experience and website performance.

9. Children’s Privacy

Our services are not intended for children under 18 without parental or guardian involvement. We do not knowingly collect personal information from minors without proper authorization.

10. Limitation of Liability

While we take reasonable measures to protect your information, we cannot guarantee complete security of online transmissions or third-party systems.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.

12. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact:

Reskillion Africa Digital Services
Email: customercare@reskillionafrica.org
Phone/WhatsApp:  0100069298
Location: Kenya