Terms & Conditions

Effective Date:  01/01/2026
Business Name: Reskillion Africa Digital Services

Welcome to Reskillion Africa Digital Services. By accessing our website or using our services, you agree to comply with and be bound by the following Terms & Conditions.

Please read them carefully.

1. Nature of Our Services

Reskillion Africa Digital Services provides professional online assistance and digital support services including:

1. Government and parastatal online application assistance

2. Business plan and proposal writing

3. Academic editing and formatting support

4. Travel booking assistance

5. Green technology training

6. General online cyber services

We provide assistance, guidance, and documentation support only. We are not affiliated with the Government of Kenya or any government agency, and we do not represent any public institution.

2. No Guarantee of Approval

We do not guarantee:

1. Approval of passport applications

2. Approval of KRA compliance certificates

3. HELB loan approval

4. Job application success

5. Grant or funding approval

6. Acceptance of proposals
   
   

Final decisions are made solely by the respective government authorities, institutions, or funding organization.

3. Payment Terms

All payments must be made via:

M-Pesa Paybill Number: 542542
Account Number: 972052

Payment Policy:

1. Full payment is required before service processing begins.

2. Work will only commence after payment confirmation.

3. Official government fees are separate and must be paid directly to the respective government portal.
   
   

Failure to complete payment may result in service delay or cancellation.

4. Refund Policy

1. No refunds once work has commenced.

2. Refunds may only be considered if service has not yet started.

3. No refunds will be issued due to rejection or non-approval by government agencies or institutions.
   
   

By making payment, you acknowledge and accept this refund policy.

5. Client Responsibilities

Clients must:

1. Provide accurate and truthful information.

2. Submit required documents on time.

3. Pay official government fees where applicable.

4. Review submitted information before final submission.
   
   

We are not responsible for application rejection resulting from:

1. False information provided by the client.

2. Missing documents.

3. Errors originating from client-provided details.

6. Confidentiality

We treat all client information as confidential.

Documents and personal data shared with us will:

1. Be used strictly for the requested service.

2. Not be shared with third parties without consent.

3. Be handled with professional discretion.
   
   

However, we are not responsible for data breaches arising from third-party government portals.

7. Academic Integrity

For academic services:

1. We provide editing, formatting, structuring, and guidance services only.

2. We do not engage in examination malpractice, impersonation, or academic fraud.

3. Clients are responsible for ensuring compliance with their institution’s academic policies.
   
   

8. Travel Booking Disclaimer

For travel booking assistance:

1. We assist in searching and coordinating bookings.

2. Airlines and hotels determine final pricing, availability, and policies.

3. We are not responsible for flight cancellations, visa denials, or travel disruptions.
   
   

9. Limitation of Liability

Reskillion Africa Digital Services shall not be held liable for:

1. Government system downtime

2. Portal technical errors

3. Delays by public institutions

4. Application rejection

5. Financial losses resulting from third-party decisions
   
   

Our liability is limited strictly to the service fee paid.

10. Service Timelines

Processing times vary depending on:

1. Type of service

2. Document completeness

3. Government portal responsiveness
   
   

We aim to provide timely service but do not guarantee fixed processing durations for external approvals.

11. Intellectual Property

All business plans, proposals, training materials, and digital content developed by us remain our intellectual property until full payment is received.

Clients may not resell, redistribute, or reproduce our materials without written permission.

12. Modification of Services or Terms

We reserve the right to:

1. Update pricing

2. Modify services

3. Revise these Terms & Conditions
   
   

Updates will be reflected on this page.

13. Termination of Service

We reserve the right to refuse or terminate service if:

1. False information is provided

2. The requested service is illegal or unethical

3. There is abusive or threatening conduct
   
   

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Kenya.

Any disputes shall be resolved under Kenyan law.

15. Contact Information

For questions regarding these Terms & Conditions, please contact:

Reskillion Africa Digital Services
Email: customercare@reskillionafrica.org
Phone/WhatsApp: 0100069298
Location: Kenya

By using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.